Shipping policy

Shipping Policy

Orders are processed within 1-2 business days (excluding weekends and holidays).
Standard shipping takes 3-7 business days depending on your location.
Expedited shipping options are available at checkout.

Once your order ships, you’ll receive a tracking number via email.
If your tracking shows "delivered" but you haven’t received your package, please check with neighbors or your local carrier office first before contacting us.

At PrimeEx, we take great care in packaging and shipping your order, but we understand that things can sometimes go wrong.

Lost Packages: If your package is lost in transit, please contact us at [Your Contact Email]. We will assist in filing a claim with the carrier. However, we are not responsible for lost packages marked as "delivered" by the carrier.
Stolen Packages: We are not responsible for stolen packages. If you suspect theft, please file a report with your local authorities.
Damaged Items: If your order arrives damaged, email us at drippristine4k@gmail.com within 48 hours of delivery with clear photos of the damage and packaging. We will review and provide a replacement or refund as necessary.

Please double-check your shipping address before completing your order.
If you enter an incorrect address and the package is returned to us, we can reship it, but the customer will be responsible for additional shipping costs.

Currently, we only ship within the U.S. Stay tuned for updates on international shipping!

If you have any questions about your order, email us at drippristine4k@gmail.com

🚀 We appreciate your business and are committed to getting your tools to you quickly and safely!